FREQUENTLY ASKED QUESTIONS
Merino wool breathes and manages moisture better than any other fiber. Wool has the natural ability to effectively manage moisture, meaning the environment prone to odour-causing bacteria does not occur in wool garments. Learn more about the benefits of wool here.
Yes, you can checkout as a Guest. However, by signing up for a CORE merino account allows for a much quicker checkout, as it stores your details for future purchases.
Not a problem. You will have the option to enter separate details for shipping and billing addresses at checkout. Or, if the addresses happen to be the same you can specify that too and avoid entering your details twice.
We try and ship orders as soon as the payment for the order has been made. Orders ship within 1-3 business days following the receipt of payment. Business days are Monday-Friday, excluding public holidays.
We offer free shipping on all orders over R1500 within South Africa. If your order is below R1500 the cost of shipping will be calculated when you checkout.
Shipments outside of South Africa may be subject to tariffs, duties, Value Added Tax (VAT), etc. These costs are your responsibility and are not included in the shipping charges. Please consider the transit times vary due to location and custom procedures in each destination so transit time are only an estimate.
All orders will ship via DCB.
Please allow 5-7 business days for our team to inspect your return and process your refund or exchange.
For any order changes, please contact 041 503 3013 or email email@example.com. Order changes can only be accommodated if the item(s) have not yet been shipped.
If you need to cancel your order, please contact us during normal business hours, Monday through Friday, between 8:00 a.m.-4:00 p.m. and we will do our best to assist you. Please contact 041 503 3013 or firstname.lastname@example.org.
Our website accepts the following methods of payment:
PayU, Snapscan or direct bank transfer
Please can you use the “order number” as reference for the payment.