• How can we help?

    Here are some answers to our Frequently Asked Questions

FAQ

Call us

Do you have a question or need support. Give us a call, we will be happy to assist you in the best way we can.

Send us mail

If we are not available over the phone, you can always send us an email and we will get back to you as quickly as possible.

Returns

Need to return an item? No problem. Fill out the return form by clicking here and follow all the steps mentioned.

Product and Fit

Why Wool?

Merino wool breathes and manages moisture better than any other fiber. Wool has the natural ability to effectively manage moisture, meaning the environment prone to odour-causing bacteria does not occur in wool garments. Learn more about the benefits of wool here.

How To Care for Wool?

Please click here to learn the best way to care for CORE merino products.

Where can I find a size chart?

A size chart can be found on every product page or you can click here. If you’d like product measurements or fit guidance, please contact 041 503 3013 or email us at info@coremerino.com

Orders and Shipping

Can I checkout as a “Guest”?

Yes, you can checkout as a Guest. However, by signing up for a CORE merino account allows for a much quicker checkout, as it stores your details for future purchases

Can I provide a different shipping address?

Not a problem. You will have the option to enter separate details for shipping and billing addresses at checkout. Or, if the addresses happen to be the same you can specify that too and avoid entering your details twice.

When will my order ship?

We try and ship orders as soon as the payment for the order has been made. Orders ship within 1-3 business days following the receipt of payment. Business days are Monday-Friday, excluding public holidays.

How will my order ship (carrier)?

All orders within South African boarders will ship via DCB. All International orders will ship by DHL.

What is the cost of domestic shipping?

We offer free shipping on all orders over R1500 within South Africa. If your order is below R1500 the cost of shipping will be calculated when you checkout.

What is the cost of international shipping?

Shipments outside of South Africa may be subject to tariffs, duties, Value Added Tax (VAT), etc. These costs are your responsibility and are not included in the shipping charges. Please consider the transit times vary due to location and custom procedures in each destination so transit time are only an estimate.

Can I edit my order once it has been placed?

For any order changes, please contact 041 503 3013 or email info@coremerino.com. Order changes can only be accommodated if the item(s) have not yet been shipped.

Can I cancel my order once it has been placed?

If you need to cancel your order, please contact us during normal business hours, Monday through Friday, between 8:00 a.m.-4:00 p.m. and we will do our best to assist you. Please contact 041 503 3013 or info@coremerino.com.

Returns and Exchanges

How do I return an item?

Visit our returns page for directions on how to return an item.

When will my return be processed?

Please allow 5-7 business days for our team to inspect your return and process your refund or exchange.

Payments and Refunds

What forms of payment do you accept?

Our website accepts the following methods of payment: PayU, Snapscan or direct bank transfer

When will I receive my refund?

Please allow 5-7 business days for our team to inspect your return and process your refund.

What are your banking details?

Our banking details are the following:

Bank name: First National Bank (FNB)
Branch Code: 261 050
Account Number: 5344 009 9365

Please you use the “order number” as reference for the payment.

Want to stay in the loop?
Sign Up to our Newsletter

We value your privacy. We never send you any spam or pass your information to 3rd parties.