SHIPPING

CORE Merino provides free shipping on all orders over R1500 within the borders of South Africa. Orders under R1500 will be calculated at the checkout. Orders ship within 1-3 business days following the receipt of payment. Parcels are prepared with the utmost care and protection to ensure safe delivery.

INTERNATIONAL SHIPPING

We do ship internationally and the shipping costs will be calculated based on location at the checkout. Shipments outside of South Africa may be subject to tariffs, duties, Value Added Tax (VAT), etc. These costs are your responsibility and are not included in the shipping charges. Although we strive to make international shipping a seamless process, please note the transit times vary due to location and custom procedures in each destination so transit time are only an estimate.

SALE & PROMOTIONAL ITEMS

All sales are final on sale and promotional items.
No other coupon code(s) can be used with the promotion.
Coupon cannot be used on previously purchased items.

RETURNS & EXCHANGES

We offer free return shipping should you wish to return or exchange any of your purchases. You can return or exchange items purchased directly from CORE Merino within 30 days from the ship date as long as they are unworn, unwashed, and with tags still attached. Please email us at info@coremerino.com or call us 041 503 3013 and we will send a courier to collect the items you wish to return or exchange.
*We reserve the right to limit returns.
*Exchanges are subject to availability. A refund will be processed if the product you requested is unavailable.
*All refunds will be issued based on the original form of payment.

12 Comments

  1. Collette Bell says:

    Hello these items sound amazing. Are they held at any shops in Durban? (to try on)

    • Monica Ebert says:

      Hi Collette, unfortunately we do not have any outlets in Durban at the moment. We will have a stall at Comrades Marathon in June and we offer free return shipping if you wish to order a few sizes to try on and can send any items you do not wish to keep back to us.

  2. Daoyi says:

    Do you have outlets in Cape Town?

    • Monica Ebert says:

      Hello, yes Moove in Claremont carries CORE Merino products.

      • Phryne Williams says:

        I have checked Moove in Claremont & I can’t see any Merino products on their website. Is there anywhere else in Cape Town that stocks Core?

        • Monica Ebert says:

          Moove should have selected styles in their shop in Claremont but otherwise no one else in Cape Town carries CORE Merino at the moment. However, we will have a pop-up shop at Mitchell’s Ale House at the V&A waterfront for the Bastille Day trail run registration which will be happening July 9th and 10th from 11am to 6pm as well as at the Bastille Day race at ‘Old Bells Lodge’ on the edge of the Berg River Dam on Saturday July 13th. What styles are you interested in so we can be sure to have them with us next week?

  3. Farrel Koton says:

    Good day, 1) What would be the cost of returning a free shipment from Cape Town, if the sizes were incorrect? 2) What would be the cost of returning a free shipment from Cape Town, if I did not like the fabric and the fit was not good for me?

    • Monica Ebert says:

      Hello, we do not charge a fee for return shipping so should you wish to return your items with tags still attached please email us at info@coremerino.com and we will send a courier to collect the items you wish to return.

  4. Niki van der Merwe says:

    Hi there, do you perhaps have a sizing chart or any brand I can compare sizes to? My husband is usually a XXL shirt and 38 trousers, and I wear size 34 top and 36 bottoms. What sizes would you recommend? I am looking for base layer items for both of us.

    • Monica Ebert says:

      Hi Niki,

      The size charts for our products are listed on each product page for you to reference – we shifted the sizing a bit with our Nuyarn range so please do refer to the size chart link on each product page for the correct sizing information. However, if your husband is normally a 2XL then I would recommend a 2XL and for yourself I would suggest size Medium.

  5. Hi there, I’ve been trying to click on items to purchase but the link informs me to choose other garments and look before choosing. How can I order if this keeps happening,? Thank you, Nancy

    • Kyle Anderson says:

      Hi Nancy,

      Thank you for informing us about the issue you are currently experiencing and we apologize for any inconvenience experienced.
      With regards to the issue you are experiencing, is the message that you are receiving as follows:

      “coremerino.com says

      Please select some product options before adding this product to your cart.”

      If so, this message is returned when you have not selected a size and a colour for the item that you would like to add to your cart.
      If this is not the message that you receive, please could you kindly provide us with more information on the process you follow when trying to add an item to your cart so that we can assist you as effectively and efficiently as possible.

      Thank you in advance.

      Kind regards

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