Shipping and Returns


CORE Merino provides free shipping to your doorstep within the borders of South Africa. Orders ship within 1-3 business days following the receipt of payment. Parcels are prepared with the utmost care and protection to ensure safe delivery.


Shipments outside of South Africa may be subject to tariffs, duties, Value Added Tax (VAT), etc. These costs are your responsibility and are not included in the shipping charges. Please consider the transit times vary due to location and custom procedures in each destination so transit time are only an estimate.


All sales are final on sale and promotional items.
No other coupon code(s) can be used with the promotion.
Coupon cannot be used on previously purchased items.


You can return or exchange items purchased directly from CORE Merino within 30 days from the ship date as long as they are unworn, unwashed, and in the original packaging with tags still attached. Please note that for hygiene reasons, underwear may not be returned or exchanged.

*We reserve the right to limit returns.
*Exchanges are subject to availability. A refund will be processed if the product you requested is unavailable.
*All refunds will be issued based on the original form of payment.

2 responses to “Shipping and Returns”

  1. Gareth Nell says:


    Do you have a walk in shop in Port Elizabeth?

    Regarding returns, would it be acceptable to wear the garment briefly on receipt to check that the size is correct?

    Thank you.


    • Monica Ebert says:

      Hi Garreth,

      We do have a shop in Port Elizabeth. It is in the BKB building in the North End. We do allow you to fit on the garments to check the sizing but we ask that you keep that tags attached if you are unsure and may return the item. The shop is open from 9am-4pm.

      Kind regards,

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