Shipping and Returns

All shipping costs will NOT be automatically generated on checkout. Once the user has sent through their order to Core Merino, they will be issued a quote with the final amount which will include the shipping amount. Shipping cost will be calculated on the weight of the order and NOT by the amount of items purchased. The order will only be shipped once the user has paid for the order in full (including shipping). Delivery will take up to 1 – 3 working days after the payment has reflected in the Core Merino bank account.

Returns and exchanges
Complaints are to be sent through within 7 days after physically receiving the order. Complaints and exchanges to be handled on an ad hoc basis.

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